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Refund Policy
Cancellations, Returns, and Refund
Thank you for choosing Medical Lite We take pride in the quality of our products and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
We offer refunds for products within 7 days of the original shipping date. To be eligible for a refund, the product must be unused, in its original packaging including all packaging material, and in the same condition as received. In case the product is used extensively then put for return or refund citing accuracy issues, the return will not be processed in this case.
2. Refund Process
To initiate a refund, please contact our customer service team at [medicallitephysio@gmail or +91-9891697597] within 7 days of receiving the product. Provide your order number and a detailed reason for the refund request.
Our team will guide you through the return process, which may include providing photos or additional information in case a damaged or malfunctioning item is shipped.
3. Return Shipping
Customers are responsible for paying the shipping costs associated with returning the product. If the return is approved, we will provide instructions for sending the product back to us. The customer is responsible for return shipping costs.
4. Inspection and Approval
Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If the product is approved, we will process the refund to your original method of payment.
5. Refund Amount
The refund amount will be the purchase price of the product minus any applicable shipping charges or restocking fees. All refunds will be credited back to the original payment method within 4 weeks of receiving the returned item at our warehouse in a neat condition.
6. Late or Missing Refunds
If you haven’t received your refund within the specified time frame, please check your bank account again. Contact your credit card company or payment provider as processing times may vary. If you’ve done all of this and still haven’t received your refund, please contact us at [medicallitephysio@gmail.com or +91-9891697597].
7. Changes to Refund Policy
Medical Lite reserves the right to modify or update this refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
8. Contact Us
If you have any questions about our refund policy, please contact our customer service team at [medicallitephysio@gmail.com or +91-9891697597].